Two days ago, my son got his reward for getting 3 A's. We took him to get a Halo Warthog block toy. When we got that toy home, it had half the pieces missing and all the bags opened. The figurines were not there. Having just come from the store, we turned back around and came back, receipt in hand. The woman who handled our actual transaction was not the first we approached. A teenybopper behind the counter was the first we saw. Her manner was beyond rude, veering into accusatory disbelief. Though she knew better than to say it, she made it clear that she believed we had left the store and stolen the pieces, only to bring it back and get another. Beyond that, she explained our options-rudely-, then left the register. I teach Special Education students. One of my students approached me excitedly and wanted to talk. Meantime, she had returned to her register. My son tells me she rolled her eyes at my student. Really? This is the image you want to project? Cruelty and arrogance? That afternoon we left with a sealed Megablock Warthog and a new disgust of Target stores. One, check returns before placing them on the floor, please. How easily all of this could have been avoided! Two, the caliber of your employees, in this case, fell below Wal-mart. While the woman who ultimately did the return was very polite, guess which I remember better. This target is far out of my way and only expediency brought us there that day, but I will think twice before going to any target from now on. My options are many and varied.I can guarantee the Southport location will never see us again. Thank you
Location of store where you shop: Southport Target in Indianapolis
To clarify, I use the verb teach, but do not claim to be a teacher. I didn't want to take the time to explain my confusing job. Other than that, everything in this infuriating experience happened just as explained. RAWR!
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